The Third Create Conditional Prompt Step

Continue to build the aa.aef script by dragging the third of three Create Conditional Prompt steps from the Prompt palette to the Design pane, and dropping it over the Create Container Prompt step.

Configure the third Create Conditional Prompt step to play back one of two prompts, according to whether or not ASR is enabled for this call.

Configure the properties of the third Create Conditional Prompt step in the same manner as the first Create Conditional Prompt step (see The First Create Conditional Prompt Step), with the following two exceptions:

  • True Prompt—namePrompt

    The script plays back namePrompt (as configured by the previous Create Container Prompt step) if the condition evaluates to true; that is, if ASR is enabled for this call.

  • False Prompt—AA/AANameDial

    If ASR is not enabled, then the value of namePrompt becomes the system prompt AA/AANameDial (one of the system prompts included with the aa.aef file), which prompts the caller to spell the name of the desired person by pressing digits.