Transferring the Call

Begin the Yes output branch of the Implicit Confirmation step by dragging a Call Redirect step from the Call Contact palette to the Design pane and dropping it over the Yes icon under the Implicit Confirmation step.

As in the other two main output branches of the Simple Recognition step (DialByName and Operator), the DialByExtn output branch contains the Call Redirect step. This step attempts to transfer the call, which, in this case, is the desired extension number.

Call Redirect Output Branch Scripting
The Call Redirect step has four output branches. The following sections describe these four output branches.
  • Successfully Transferring the Call

  • Receiving a Busy Signal

  • Registering an Invalid Transfer Extension

  • Unsuccessfully Transferring the Call