Unified CCX Error Code Values
|
Unified CCX Error Code |
Description |
Value |
|---|---|---|
|
CCX_DEFAULT_ERROR_CODE |
Unknown problem. |
0 |
|
CCX_JTAPI_CCM_PROBLEM |
JTAPI Cisco Unified Communications Manager problem. |
88001 |
|
CCX_LOOKUP_FAILURE |
Unified CCX lookup failure. |
88002 |
|
CCX_AGENT_DN_NOT_ASSIGNED |
The Unified CCX agent dialed number has not been assigned. |
88003 |
|
CCX_AGENT_DEVICE_OFF |
The agent device is Out Of Service or Unregistered. |
88004 |
|
CCX_AGENT_DEVICE_BUSY |
The Unified CCX agent device is busy. |
88005 |
|
CCX_RMCM_CONTACT_NULL |
There is no Unified CCX RmCm contact. |
88006 |
|
CCX_RMCM_CONTACT_INVALID |
The Unified CCX RmCm contact is invalid. |
88007 |
|
CCX_AGENT_NULL |
There is no Unified CCX agent. |
88008 |
|
CCX_AGENT_INVALID |
The Unified CCX agent is invalid. |
88009 |
|
CCX_INVALID_ARGUMENT |
There is an invalid Unified CCX command argument. |
88010 |
|
CCX_NO_CALLBACK_FROM_AGENT |
There is no callback from a Unified CCX agent |
88011 |
|
CCX_CALL_ID_NULL |
There is no Unified CCX call ID. |
88012 |
|
CCX_CALL_OBJECT_NULL |
There is no Unified CCX call object. |
88013 |
|
CCX_JTAPI_PROVIDER_NULL |
There is no Unified CCX JTAPI provider. |
88014 |
|
CCX_DIALED_NUMBER_NULL |
There is no Unified CCX dialed number. |
88015 |
|
CCX_DEVICE_ID_NULL |
There is no Unified CCX device ID. |
88016 |
|
CCX_TERMINAL_CONNECTION_NULL |
There is no Unified CCX terminal connection. |
88017 |
|
CCX_CALL_CONTROL_MASK_NOT_ON |
The Unified CCX call control mask is not on. |
88018 |
|
CCX_AGENT_QUEUE_STATUS |
The status of the Unified CCX agent queue. |
88019 |
|
CCX_ICD_RTDM_NULL |
The Unified CCX Real Time Data Manager does not exist. |
88020 |
|
CCX_CSQ_ICD_STATUS |
The status of the Unified CCX CSQ. |
88021 |
|
CCX_OVERALL_ICD_STATUS |
The overall Unified CCX system status. |
88022 |
|
CCX_INVALID_SUPERVISORY_ACTION |
The Unified CCX supervisory action is invalid. |
88023 |
|
CCX_CALL_DATA_UPDATE_MASK_NOT_ON |
The Unified CCX call data update mask is not on. |
88024 |
|
CCX_OVERALL_LIMIT_EXCEEDED |
The Unified CCX overall limit is exceeded. |
88025 |
|
CCX_CALL_ID_INVALID |
The Unified CCX call ID is invalid. |
88026 |
|
CCX_SUPERVISOR_UNAVAILABLE |
The Unified CCX supervisor is unavailable. |
88027 |
|
CCX_UNSUPPORTED_OPERATION |
The Unified CCX operation is unsupported. |
88028 |
|
CCX_CALL_ID_NOT_IN_PROVIDER |
The specified Unified CCX call ID is currently not in the RmCm JTAPI provider. |
88029 |
|
CCX_DEVICE_RESTRICTED |
The Unified CCX device is restricted on the Cisco Unified Communications Manager. |
88030 |
|
CCX_LINE_RESTRICTED |
The Unified CCX line is restricted on the Cisco Unified Communications Manager. |
88031 |
|
CCX_AGENT_LINE_ON_MULTIPLE_DEVICES |
The Unified CCX agent line is on multiple devices. |
88032 |
|
CCX_USER_OPERATION_FAILED |
The Unified CCX user operation failed. |
88033 |
|
CCX_PROVIDER_OPERATION_FAILED |
The Unified CCX provider operation failed. |
88034 |
|
CCX_PASSWORD_LOCKED |
The Unified CCX password is locked. |
88035 |
|
CCX_PASSWORD_EXPIRED |
The Unified CCX password has expired. |
88036 |
|
CCX_PASSWORD_EXPIRED_SUCCESS |
The Unified CCX password has successfully expired. |
88037 |
|
CCX_PASSWORD_HACKED_LOCKED |
The Unified CCX password has been hacked and is locked. |
88038 |
|
CCX_PASSWORD_INACTIVE_LOCKED |
The Unified CCX password is inactive and is locked. |
88039 |
|
CCX_PASSWORD_MUST_CHANGE |
The Unified CCX password must be changed. |
88040 |
|
CCX_AGENT_DEVICE_IPv6 |
Agent login is not supported for IPv6-enabled devices. |
88041 |
|
CCX_TRANSFER_FAILED_DUE_TO_CCM_PROBLEM |
External transfer is restricted due to logical partitioning policy. |
88042 |
|
CCX_CONFERENCE_FAILED_DUE_TO_CCM_PROBLEM |
Conference is unavailable due to logical partitioning policy. |
88043 |
|
CCX_AGENT_LOGIN_NOTSUPPORTED_JALENABLEDPHONE |
Agent login is not supported for JAL-enabled phones. This field is not applicable from Unified CCX 8.0(1) release onward. |
88044 |
|
CCX_AGENT_LOGIN_NOTSUPPORTED_DTALENABLEDPHONE |
Agent login is not supported for DTAL-enabled phones. This field is not applicable from Unified CCX 8.0(1) release onward. |
88045 |
CCX_BIB_NOT_CONFIGURED | Built-In Bridge is not turned on in the agent phone. | 88046 |
CCX_AGENT_DEVICE_NOT_SUPPORTED | Agent phone is earlier than Cisco IP Phone 7960 series, hence it does not support Silent Monitoring call. | 88047 |
CCX_SILENT_MONITOR_OR_RECORDING_SETTINGS_NOT_CONFIGURED | Silent Monitoring or Recording capability of the Unified CCX RmCm Application User is removed in Cisco Unified Communications Manager. | 88048 |
CCX_SILENT_MONITOR_OR_RECORDING_AGENT_CALL_STATE_NOT_TALKING | Agent phone ICD line to be monitored or recorded is not in the Talking state (on hold, ringing, and other states). | 88049 |
CCX_AGENT_NOT_ASSOCIATED | Agent is not associated with the supervisor. | 88050 |
CCX_RECORDING_ALREADY_INPROGRESS | Agent phone ICD line to be recorded is already participating in another recording session. | 88051 |
CCX_RECORDING_CONFIG_NOT_MATCHING | Agent phone ICD line to be recorded doesn't have correct recording configuration in Cisco Unified Communications Manager. | 88052 |
CCX_BIB_RESOURCE_NOT_AVAILABLE | Agent phone Built-In Bridge resource is not available. | 88053 |
CCX_ILLEGAL_CALL_STATE | Call at the agent phone ICD line cannot perform the operation in its current state. | 88054 |
CCX_CALLMANAGER_OPERATION_TIMEOUT | Cisco Unified Communications Manager operation timed out (failed). | 88055 |
CCX_MONITORING_ALREADY_INPROGRESS | Agent phone line to be monitored is already participating in another monitoring session. | 88056 |
CCX_RECORDING_LICENSE_LIMIT_EXCEEDED | Number of concurrent recordings exceeds the value of recording count available in the Recording License. | 88057 |
|
CCX_ACTIVE_TERMINAL_NOT_SPECIFIED (Version 18 and later) |
Active terminal name is not provided as part of the login request. This is applicable when agent device selection feature is enabled, and there are multiple devices associated with the agent extension. |
88058 |