Uploading a Spoken Name
By default, the Cisco AutoAttendant spells out the names of parties when it asks a caller to choose between more than one matching name or to confirm that the user wants to connect to the party. You can upload spoken names to the system, so your automated attendant plays spoken names rather than spelling them out.
To upload Cisco Spoken Names in your users’ voices, upload the corresponding .wav files into the directory by performing the following steps:
Procedure
| Step 1 | Ask users to record their names in the manner that is described in the Recording the Welcome Prompt, page 5-15,, and to save their files as userid.wav, where userid is their user name. |
| Step 2 | Connect to Cisco Unified CCX Administration and click . The User Management window displays. |
| Step 3 | From the menu on the left, click the Spoken Name Upload link. The Spoken Name Prompt Upload window displays. In the User ID field, enter a unique identifier of the user for which the spoken name is to be uploaded. |
| Step 4 | In the Codec field, the codec chosen during installation for this Cisco Unified CCX server is automatically displayed. |
| Step 5 | In the Spoken Name (.wav) field, browse to the .wav file you wish to upload. Click it and then click Open. |
| Step 6 | From the Spoken Name Prompt Upload page, click Upload. |