Using Cisco Defined Call Variables

In addition to the script variables that you can define in the Variable pane of the Cisco Unified CCX Editor window, you can use the following Cisco predefined strings as call variables in Cisco Unified CCX in the Get/Set Enterprise Call Info steps:

  • VRU Script Name

  • ConfigParam

  • Call.CallingLineID

  • Call.CallerEnteredDigits

  • Call.PeripheralVariable1 to Call.PeripheralVariable10

  • Call.AccountNumber

These call variables are written to the db_cra database.

Note

These call variables are available from a list in the General tab of the Customization window only in the Get/Set Enterprise Call Info steps.

The Cisco Unified ICME Server, the Cisco Unified CCX system, and the Cisco Finesse Desktop support these call variables for passing data between themselves. You can pass data in these call variables between:

  • Cisco Unified IP IVR and Cisco Unified ICME software, if you have a Cisco Unified IP IVR.

  • Cisco Unified CCX and Cisco Finesse Desktop, if you have a Cisco Unified CCX system.

  • Cisco Unified CCX and Cisco Finesse Desktop and Cisco Unified ICME software, if your system is a Cisco Unified CCX one integrated with Cisco Unified ICME software through the IPCC Gateway.