Using Enterprise Expanded Call Context (ECC) Variables

Enterprise Expanded Call Context (ECC) data fields are used by all applications in the Cisco Unified CCX Cluster. There can be as many as 200 user-defined fields defined in the Field List (index numbers 0-199) of expanded call variables. These field values do not appear in the ContactCallDetail records as there are no fields reserved for them.

The Cisco Unified CCX system, and the Cisco Finesse Desktop can pass ECC variables to each other.

Cisco Unified CCX has some pre-defined ECC variables. For a list of the Cisco Unified CCX system default ECC variables, see Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference Guide.

The Cisco Unified CCX Editor Set and Get Call Info steps are specifically designed to use enterprise call variables. For how to use ECC variables with these steps, see the individual step descriptions.