Using Expanded Call Variables
The Cisco Unified ICME, the Enterprise Server, and the Cisco Unified CCX system also pass expanded call variables to each other, but you must use the Cisco Unified CCX Editor to define or enable these variables individually.
Note | If you are using Cisco Unified CCX, your variables must also be defined through the Cisco Finesse Administration. |
See Get Enterprise Call Info Step in the Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference Guide and the Cisco Contact Center Express Administration and Operations Guide for more information about Call variables and ICME-related topics.