Using the Parameter Separator

You can send multiple values—or tokens—within one variable, so you can avoid using many variables at the same time.

The parameter separator is a character that defines the boundary between the different tokens in one variable. The token numbering begins with 0.

Note

You specify this separator on the Cisco Unified CCX Administrator’s System Parameters web page.

For example, if the parameter separator is “|”, you can send an expanded call variable as 

true | 4 | 4/3/2000

where the value of token number 0 is “true”, token number 1 is “4”, and token number 2 is “4/3/2000”.

The following variables can have multiple tokens separated by the parameter separator:

  • Peripheral (1-10)

  • Expanded Call (ECC)

  • ConfigParam

  • VRU Script Name

Note

The VRU Script Name variable holds the name of a VRU script to run when the Cisco Unified CCX system receives a Run Script request from the Cisco ICME software. The Cisco Unified CCX system reads only the first token (token number 0) as VRU Script Name; the rest of the tokens are passed on (with the script name - token #0) to be used as regular variable tokens.

\The Get/Set Enterprise Call Info steps of the Call Contact palette in the Cisco Unified CCX Editor allow you to set and read different tokens in the variables passed between the Cisco Unified CCX system and the Cisco Unified ICME Server.

Note

For more information, see Call Contact Step Descriptions in the Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference Guide.