Using Variables

In Cisco Unified CCX scripts that interact with Cisco Unified ICME scripts through the Cisco Unified Gateway, you can use three types of variables:

• Local variables that you define in the Cisco Unified CCX script in the Variable pane of the Cisco Unified CCX Editor.

• Cisco predefined enterprise call variables that you can select in the General tab of the customization window of the Set and Get Enterprise Call Info steps

• Enterprise ECC variables that you can define in the Expanded Call Variable tab of the Set and Get Enterprise Call Info steps when you need more variables than are available in the predefined call variable list.

Cisco Unified CCX uses Enterprise Call Variables and Enterprise Expanded Call Context Variables when passing data between the integrated systems that make up a Cisco Unified Gateway system: the Cisco Unified CCX system.

This means that you must use the Set Enterprise Call Info and Get Enterprise Call Info steps to take data stored in a local Cisco Unified CCX script variable or for use in a Cisco Unified ICME script.