Using Enterprise Expanded Call Context (ECC) Variables

The Cisco Cisco Unified ICME Server, the Cisco Cisco Unified CCX system, and the Cisco Finesse Desktop can also pass ECC variables to each other.

Enterprise ECC data fields are used by all applications in the Cisco Unified CCX Cluster. There can be as many as 200 user-defined fields defined in the Field List (index numbers 0-199) of expanded call variables. These field values do not appear in the ContactCallDetail records as there are no fields reserved for them.

Cisco Unified CCX has some pre-defined ECC variables. For a list of the Cisco Unified CCX system default ECC variables, see Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference Guide.

Note	Every enterprise ECC variable must be separately defined on all parts of the system that sends and receives the variable data: the Cisco Unified CCX Editor in Cisco Unified CCX and the Cisco Finesse Desktop.