Voice Browser Step

Use the Voice Browser step to allow callers to access and interpret VoiceXML-enabled web pages.

The Voice Browser step supports: DTMF—for all Cisco Unified CCX packages. That is, it accepts pre-recorded .wav files and input from a touch-tone phone. Only DTMF —for the Cisco Unified CCX Enhanced package. DTMF, MRCP ASR, and MRCP TTS —for the Cisco Unified IP IVR or the Cisco Unified CCX Premium packages, only.

The grammars that are supported are as follows:

• CMT channel: application/grammar+regex

• ASR channel: application/srgs+xml and application/grammar+xml

The customizer window of the Voice Browser step contains the following three tabs:

• General tab (Voice Browser step)

• <exit> Attributes tab (Voice Browser step)

• Prompt tab (Voice Browser step)

The Voice Browser step works with either an ASR channel or a CMT channel. If the Voice Browser step is invoked by a caller, who has not used any of these two channels, a ChannelUnsupportedException error results.