Introduction

Cisco Unified Contact Center Express provides contact center solutions for automatic call distribution (ACD) and other call center requirements.

You can use the Cisco Unified CCX Editor to create any number of Cisco Unified CCX scripts that provides a way to use Cisco Unified CCX to queue telephone calls and connect them to available resources.

This chapter describes the design of such an Cisco Unified CCX script, icd.aef, which is included as a script template with the Cisco Unified CCX Editor.