The Accept Step

Continue the icd.aef script by dragging an Accept step from the Contact palette (in the Palette pane) to the Design pane of the Cisco Unified CCX Editor window.

A script uses an Accept step to accept a contact. (A contact can be a telephone call, an e-mail message, or an HTTP request. In the icd.aef script, the contact is a call.)

The default Contact is “--Triggering Contact--”, which simply means that whichever contact triggers the execution of the script is the triggering contact for this step.

For more information on configuring the Accept step, see the Cisco Unified Contact Center Express Scripting and Development Series: Volume 1I, Script Reference Guide.