Write Document Step

Use the Write Document step to write the document to disk on the Cisco Unified CCX server.

Note

You can write to the Unified CCX customer folder only, which can be retrieved using the following syntax:

System.getProperty(“uccx.customer.dir”)

For more information on how to retrieve information from the customer folder using CLI commands, see Cisco Unified Contact Center Express Administration and Operations Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-maintenance-guides-list.html.

Warning

Note that this customer folder is not backed up by Unified CCX. Also, the purging capability is not supported for this folder.

Write Document Customizer Window

For example, you can save a recorded announcement to disk that replaces a “Message of Day” announcement.

The following table describes the properties of the Write Document customizer window:


Property
Document	Variable that stores the resulting document
Filename	Name of the file that contains the information to be saved

To use the Write Document customizer window to specify the filename and Document variable, do the following procedure:

Procedure

	Command or Action	Purpose
Step 1	From the Document drop-down menu, choose the variable that stores the resulting document.
Step 2	In the Filename field, enter a value directly or take one of the following actions:	From the Filename drop-down menu, choose the variable that stores the filename value. Click the Expression Editor(...) button and enter an expression that specifies the filename value.
Step 3	Click OK.	The Write Document customizer window closes, and the name of the Filename variable appears next to the Write Document step icon in the Design pane of the Cisco Unified CCX Editor.