Developer Support

This section contains developer resources, including communities, support, and consulting services.

API Updates

For current news and announcements about the CX Cloud API, visit the CX Cloud Community, the primary source for official updates and important information. For detailed technical changes, refer to the API Changelog.

Community

Join the CX Cloud Community to engage with fellow developers, share your experiences, ask for advice on best practices, and participate in ongoing conversations. Additional announcements and community insights are also shared here.

Technical Assistance

If support is required for any reason, open a Cisco Technical Assistance Center (TAC) case.

To reach TAC, choose from the following options:

• CX Cloud
• Cisco Support Case Manager
• Cisco Worldwide Support Contacts
• Webex: tac.connect@webex.bot
• First Time? Start here

Creating a Case in CX Cloud

To create a case:

1. Navigate to the Cases tile in CX Cloud.

   

2. Select the CX Cloud Support selection from the Open a Case drop-down list.

   

3. Follow the on-screen prompts to complete the form.

Created cases display on the Cases page.

Consulting

For consulting, contact a Cisco Developer Partner or your Cisco Sales Team for professional service options.