About Cisco Finesse Notifications

The Cisco Finesse Web Service sends notifications to clients that subscribe to that class of resource.

For example, a client that is subscribed to User notifications receives a notification when an agent signs in or out of the Finesse desktop, information about an agent changes, or an agent's state changes.

Note	The preceding example illustrates some cases where notifications are sent. It is not intended to be an exhaustive list.

Note	Notification payloads are XML-encoded. If these payloads contain any special XML characters, you must ensure that the client decodes this information correctly before processing it further.