Cloud Connect Configuration

Cloud Connect is a component that hosts services that allow customers to use cloud capabilities such as Cisco Webex Experience Management. The administrator can configure the Cloud Connect server settings in the Finesse administration console to contact the Cisco cloud services.

For more information, see Cisco Unified Contact Center Enterprise Features Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-feature-guides-list.html.

The Cloud Connect configuration object is structured as follows:

Code Snippet

Copy<CloudConnectConfig>
    <publisherAddress>ccpub.cisco.com</publisherAddress>
    <subscriberAddress>ccsub.cisco.com</subscriberAddress>
    <userName>admin</userName>
    <password>password</password>
</CloudConnectConfig>