Finesse Performance API
You can obtain the JMX counters for Cisco Finesse Tomcat and Cisco Finesse Notification Service using the Cisco Finesse Performance API. This API supports two types of operations:
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Finesse
- Overview
- Guides
- REST API Developer Guide
- Introduction
- Lab Development Environment Validation with Cisco FinesseWeb Services APIs
- Cisco Finesse Desktop APIs
- User
- User APIs
- User—Sign In to Finesse
- User—Sign In as a Mobile Agent
- User—Sign Out of Finesse Desktop
- User—Get User
- User—Get User Id from loginName
- User—Get List
- User—Get List of Dialogs (Voice Only by Default)
- User—Get List of Dialogs (Nonvoice Only)
- User—Get List of Reservation Dialogs
- User—Change Agent State
- User—Agent State Change With Reason Code
- User—Get Reason Code
- User—Get Reason Code List
- User—Get Wrap-Up Reason
- User—Get Wrap-Up Reason List
- User—Get Default Media Properties Layout
- User—Get Media Properties Layout List
- User—Get List of Phone Books
- User—Get List of Workflows
- User API Parameters
- User API Errors
- User APIs
- Devices
- Dialog
- Dialog APIs
- Dialog—Get Dialog
- Dialog—Create a New Dialog (Make a Call)
- Dialog—Take Action on Participant
- Dialog—Update Call Variable Data
- Dialog—Send DTMF String
- Dialog—Make a Consult Call Request
- Dialog—Initiate a Single Step Transfer
- Dialog—Make a Silent Monitor Call
- Dialog—End a Silent Monitor Call
- Dialog—Make a Barge Call
- Dialog—End a Barge Call
- Dialog—Drop Participant from Conference
- Dialog—Start Recording
- Dialog—Accept, Close, or Reject an Outbound Option Preview Reservation
- Dialog—Accept, Close, or Reject a Direct Preview Outbound Reservation
- Dialog—Reclassify a Direct Preview Call
- Dialog—Schedule or Cancel a Callback
- Dialog API Parameters
- Dialog API Errors
- Dialog APIs
- Queue
- Team
- TeamResource
- Get Script Selectors
- ClientLog
- Task Routing APIs
- Single Sign-On
- TeamMessage
- User
- Cisco Finesse Configuration APIs
- SystemConfig
- ConfigInfo
- ECCVariableConfig
- ClusterConfig
- EnterpriseDatabaseConfig
- LayoutConfig
- ReasonCode
- WrapUpReason
- ChatConfig
- Cloud Connect
- MediaPropertiesLayout
- PhoneBook
- Contact
- Workflow
- WorkflowAction
- Team
- Team APIs
- Team—Get List
- Team—Get List of Reason Codes
- Team—Update List of Reason Codes
- Team—Get List of Wrap-Up Reasons
- Team—Update List of Wrap-Up Reasons
- Team—Get List of Phone Books
- Team—Update List of Phone Books
- Team—Get Layout Configuration
- Team—Update Layout Configuration
- Team—Get List of Workflows
- Team—Update List of Workflows
- Team API Parameters
- Team API Errors
- Team APIs
- SystemVariable
- Cisco Finesse Serviceability APIs
- Cisco Finesse Notifications
- About Cisco Finesse Notifications
- Notification Frequency
- Subscription Management
- Resources
- Managing Notifications in Third-Party Applications
- About Cisco Finesse Notifications
- Finesse High Availability
- Finesse Desktop Gadget Development
- Finesse Gadgets
- Best Practices for Gadget Development
- Supported OpenSocial Features
- Gadget Caching
- Notifications on Finesse Desktop
- Finesse Notifications in Third-Party Containers
- Finesse Topics
- Finesse Container Timer
- Handling Special Characters in CSS
- Subscription Management on Finesse Desktop
- Gadget Height Management
- Third-Party Gadgets
- Cisco Finesse JavaScript APIs
- Client Services
- Container Services
- Task Activity Notification
- ClientLogger
- Digital Channel
- Gadget Configuration
- Interfaces
- REST Services
- JavaScript Representation of Finesse REST API
- JavaScript Library
- Subscription Support
- REST Base
- REST Collection Base
- User
- User.MediaStates
- User.States
- User.WorkMode
- User.WrapUpMode
- UserMediaPropertiesLayout
- UserMediaPropertiesLayouts
- Users
- Dialog
- Dialog.Actions
- Dialog.ParticipantStates
- Dialog.ReasonStates
- Dialog.States
- DialogBase
- DialogLogoutActions
- Dialogs
- Queue
- Queues
- Team
- TeamNotReadyReasonCode
- TeamNotReadyReasonCodes
- TeamSignOutReasonCodes
- Media
- Media.States
- MediaDialog
- MediaDialog.States
- MediaDialog.TaskActions
- MediaDialogs
- MediaList
- MediaOptionsHelper
- MediaOptionsHelper.States
- MediaPropertiesLayout
- Script Selectors
- ChatConfig
- ECCVariableConfig
- Contact
- Contacts
- InterruptActions
- PhoneBook
- PhoneBooks
- ReasonCodeLookup
- ReasonCodes
- SystemInfo
- SystemInfo.Statuses
- WrapUpReason
- WrapUpReasons
- ShortcutKey Service
- Utilities
- JSON Schema
- Log Collection
- Documents and Documentation Feedback
- Reference for Applying Desktop Styles
- JavaScript Library
- REST APIs with SSO Guide
- Desktop Interface API Guide
- Visual Design Guide
- REST API Developer Guide
- Tools
- Downloads
- Developer Resources
- Community and Support