MediaPropertiesLayout

The MediaPropertiesLayout object represents the appearance of media properties in the call control gadget on the agent or supervisor desktop. Media properties are carried in Dialog objects. Administrators can create and customize multiple layouts for media properties.

The MediaPropertiesLayout supports callVariable1 through callVariable10, ECC variables, and the following blended agent (outbound) variables:

  • BACampaign

  • BAAccountNumber

  • BAResponse

  • BAStatus

  • BADialedListID

  • BATimeZone

  • BABuddyName

  • BACustomerNumber (Unified CCX only)

The MediaPropertiesLayout object is structured as follows:

Code Snippet
Copy
<MediaPropertiesLayout>
    <uri>/finesse/api/MediaPropertiesLayout/{id}</uri>
    <name>Layout name</name>
    <description>Layout description</description>
    <type>DEFAULT|CUSTOM</type>
    <header>
        <entry>
            <displayName>Customer Name</displayName>
            <mediaProperty>callVariable1</mediaProperty>
            <showInPopOver>false</showInPopOver>
            <uiEditable>false</uiEditable>
        </entry>
    </header>
    <column>
        <entry>
            <displayName>Customer Name</displayName>
            <mediaProperty>callVariable1</mediaProperty>
            <showInPopOver>false</showInPopOver>
            <uiEditable>false</uiEditable>
        </entry>
        <entry>
            <displayName>Customer Acct#</displayName>
            <mediaProperty>user.cisco.acctnum</mediaProperty>
            <showInPopOver>false</showInPopOver>
            <uiEditable>false</uiEditable>
        </entry>
    </column>
    <column>
        <entry>
            <displayName>Support contract</displayName>
            <mediaProperty>callVariable2</mediaProperty>
            <showInPopOver>false</showInPopOver>
            <uiEditable>false</uiEditable>
        </entry>
        <entry>
            <displayName>Product calling about</displayName>
            <mediaProperty>callVariable3</mediaProperty>
            <showInPopOver>false</showInPopOver>
            <uiEditable>false</uiEditable>
        </entry>
    </column>
</MediaPropertiesLayout>