Official Cisco Finesse Gadgets

The following gadget are official Cisco Finesse provided gadgets. These gadgets are supported when used as-is (no customizations to the gadget).

/downloads/cisco-finesse-gadgets/images/AgentAnswersGadget.png Agent Answers Gadget https://github.com/CiscoDevNet/awesome-finesse/raw/main/official-finesse-gadgets/ccaiGadgets.zip This Agent Answers gadget provides agents relevant suggestions and recommendations in real-time based on the ongoing conversation between the agent and the caller. More information about Agent Answers can be found in the Features Guide.

Note: This gadget requires the Agent Answers service and is applicable for 12.6(1) and above. /downloads/cisco-finesse-gadgets/images/CXServiceGadget.png Customer Experience Journey and Analytics Gadgets https://github.com/CiscoDevNet/awesome-finesse/raw/main/official-finesse-gadgets/CXService.zip The Customer Experience Journey gadget displays the past survey responses from a customer in a chronological order. The Customer Experience Analytics gadget displays the overall pulse of the customer or agent through industry-standard metrics such as NPS, CSAT, and CES or other KPIs that are tracked within Webex Experience Management (WXM). More information about these gadgets can be found in the WXM documentation.

Note: This gadget requires Webex Experience Management (WXM) and is applicable for 12.5(1) and above. /downloads/cisco-finesse-gadgets/images/CallTranscriptionGadget.png Call Transcription Gadget https://github.com/CiscoDevNet/awesome-finesse/raw/main/official-finesse-gadgets/ccaiGadgets.zip The Chat Transcription gadget dynamically transcribes the ongoing conversation between the agent and caller to text for real-time viewing. More information about Chat Transcription can be found in the Features Guide.

Note: This gadget requires the Call Transcription service and is applicable for 12.6(1) and above.