Queue

The Queue object represents a queue (or skill group in Unified CCE) and contains the URI, name, and statistics for that queue. Queue statistics include the number of calls in queue, the start time of the longest call in queue, and the number of agents in each state.

The Queue object is structured as follows:

Code Snippet

Copy<Queue>
   <uri>/finesse/api/Queue/10</uri>
   <name>Sales</name>
   <statistics>
      <callsInQueue>3</callsInQueue>
      <startTimeOfLongestCallInQueue>2012-02-15T17:58:21Z</startTimeOfLongestCallInQueue>
      <agentsReady>1</agentsReady>
      <agentsNotReady>2</agentsNotReady>
      <agentsBusyOther>0</agentsBusyOther>
      <agentsLoggedOn>1</agentsLoggedOn>
      <agentsTalkingInbound>3</agentsTalkingInbound>
      <agentsTalkingOutbound>2</agentsTalkingOutbound>
      <agentsTalkingInternal>1</agentsTalkingInternal>
      <agentsWrapUpNotReady>2</agentsWrapUpNotReady>
      <agentsWrapUpReady>3</agentsWrapUpReady>
   </statistics>
</Queue>