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Finesse
- Overview
- Guides
- REST API Developer Guide
- Introduction
- Lab Development Environment Validation with Cisco FinesseWeb Services APIs
- Cisco Finesse Desktop APIs
- User
- User APIs
- User—Sign In to Finesse
- User—Sign In as a Mobile Agent
- User—Sign Out of Finesse Desktop
- User—Get User
- User—Get User Id from loginName
- User—Get List
- User—Get List of Dialogs (Voice Only by Default)
- User—Get List of Dialogs (Nonvoice Only)
- User—Get List of Reservation Dialogs
- User—Change Agent State
- User—Agent State Change With Reason Code
- User—Get Reason Code
- User—Get Reason Code List
- User—Get Wrap-Up Reason
- User—Get Wrap-Up Reason List
- User—Get Default Media Properties Layout
- User—Get Media Properties Layout List
- User—Get List of Phone Books
- User—Get List of Workflows
- User API Parameters
- User API Errors
- User APIs
- Devices
- Dialog
- Dialog APIs
- Dialog—Get Dialog
- Dialog—Create a New Dialog (Make a Call)
- Dialog—Take Action on Participant
- Dialog—Update Call Variable Data
- Dialog—Send DTMF String
- Dialog—Make a Consult Call Request
- Dialog—Initiate a Single Step Transfer
- Dialog—Make a Silent Monitor Call
- Dialog—End a Silent Monitor Call
- Dialog—Make a Barge Call
- Dialog—End a Barge Call
- Dialog—Drop Participant from Conference
- Dialog—Start Recording
- Dialog—Accept, Close, or Reject an Outbound Option Preview Reservation
- Dialog—Accept, Close, or Reject a Direct Preview Outbound Reservation
- Dialog—Reclassify a Direct Preview Call
- Dialog—Schedule or Cancel a Callback
- Dialog API Parameters
- Dialog API Errors
- Dialog APIs
- Queue
- Team
- TeamResource
- Get Script Selectors
- ClientLog
- Task Routing APIs
- Single Sign-On
- TeamMessage
- User
- Cisco Finesse Configuration APIs
- SystemConfig
- ConfigInfo
- ECCVariableConfig
- ClusterConfig
- EnterpriseDatabaseConfig
- LayoutConfig
- ReasonCode
- WrapUpReason
- ChatConfig
- Cloud Connect
- MediaPropertiesLayout
- PhoneBook
- Contact
- Workflow
- WorkflowAction
- Team
- Team APIs
- Team—Get List
- Team—Get List of Reason Codes
- Team—Update List of Reason Codes
- Team—Get List of Wrap-Up Reasons
- Team—Update List of Wrap-Up Reasons
- Team—Get List of Phone Books
- Team—Update List of Phone Books
- Team—Get Layout Configuration
- Team—Update Layout Configuration
- Team—Get List of Workflows
- Team—Update List of Workflows
- Team API Parameters
- Team API Errors
- Team APIs
- SystemVariable
- Cisco Finesse Serviceability APIs
- Cisco Finesse Notifications
- About Cisco Finesse Notifications
- Notification Frequency
- Subscription Management
- Resources
- Managing Notifications in Third-Party Applications
- About Cisco Finesse Notifications
- Finesse High Availability
- Finesse Desktop Gadget Development
- Finesse Gadgets
- Best Practices for Gadget Development
- Supported OpenSocial Features
- Gadget Caching
- Notifications on Finesse Desktop
- Finesse Notifications in Third-Party Containers
- Finesse Topics
- Finesse Container Timer
- Handling Special Characters in CSS
- Subscription Management on Finesse Desktop
- Gadget Height Management
- Third-Party Gadgets
- Cisco Finesse JavaScript APIs
- Client Services
- Container Services
- Task Activity Notification
- ClientLogger
- Digital Channel
- Gadget Configuration
- Interfaces
- REST Services
- JavaScript Representation of Finesse REST API
- JavaScript Library
- Subscription Support
- REST Base
- REST Collection Base
- User
- User.MediaStates
- User.States
- User.WorkMode
- User.WrapUpMode
- UserMediaPropertiesLayout
- UserMediaPropertiesLayouts
- Users
- Dialog
- Dialog.Actions
- Dialog.ParticipantStates
- Dialog.ReasonStates
- Dialog.States
- DialogBase
- DialogLogoutActions
- Dialogs
- Queue
- Queues
- Team
- TeamNotReadyReasonCode
- TeamNotReadyReasonCodes
- TeamSignOutReasonCodes
- Media
- Media.States
- MediaDialog
- MediaDialog.States
- MediaDialog.TaskActions
- MediaDialogs
- MediaList
- MediaOptionsHelper
- MediaOptionsHelper.States
- MediaPropertiesLayout
- Script Selectors
- ChatConfig
- ECCVariableConfig
- Contact
- Contacts
- InterruptActions
- PhoneBook
- PhoneBooks
- ReasonCodeLookup
- ReasonCodes
- SystemInfo
- SystemInfo.Statuses
- WrapUpReason
- WrapUpReasons
- ShortcutKey Service
- Utilities
- JSON Schema
- Log Collection
- Documents and Documentation Feedback
- Reference for Applying Desktop Styles
- JavaScript Library
- REST APIs with SSO Guide
- Desktop Interface API Guide
- Visual Design Guide
- REST API Developer Guide
- Tools
- Downloads
- Developer Resources
- Community and Support