Subscription Persistence

All subscriptions are stored in a database and persist through the following shutdown events:

• Finesse experiences a CTI failover.

• The Cisco Finesse Notification Service restarts.

• Cisco Finesse Tomcat restarts.

In each of the preceding events, the client does not need to resubscribe to explicit subscriptions.

However, subscriptions do not persist across multiple Finesse servers. If a client fails over to an alternate Finesse server, that client must resubscribe to any explicit subscriptions.