Troubleshooting

• All REST operations are audited and the logs are logged in the system logs.
• To troubleshoot issues that are related to the Open APIs, set the Log Level for the apiservice component to DEBUG in the Debug Log Configuration window.
• To troubleshoot issues relating to the ERS APIs, set the Log Level for the ers component to DEBUG in the Debug Log Configuration window. To view this window, navigate to the Cisco ISE GUI, click the Menu icon and choose Operations > Troubleshoot > Debug Wizard > Debug Log Configuration.
• You can download the logs from the Download Logs window. To view this window, navigate to the Cisco ISE GUI, click the Menu icon and choose Operations > Troubleshoot > Download Logs.
• You can choose to download either a support bundle from the Support Bundle tab by clicking the Download button under the tab, or download the api-service debug logs from the Debug Logs tab by clicking the Log File value for the api-service debug log.

Verification

If you are able to access the API service GUI page, for example, https://{iseip}:{port}/api/swagger-ui/index.html or https://{iseip}:9060/ers/sdk, it means the API service is working as expected.