You can deactivate a network device from Cisco IoT OD if it is no longer used, is replaced by a different unit, or if you want to re-provision it in Cisco PnP. Deactivating a device removes all configuration(s) and resets the device(s).
ONLY users with privilege to deactivate a device can perform a deactivate. Other users must perform a Request to Deactivate. This request sends an email to a privileged user (like Tenant Admin) who can perform the deactivate procedure for the device(s). Also, the Admins can create a custom role that allows deactivating. See Admins: Enable the request to deactivate option, below.
You cannot deactivate a device if the device is offline (down). When you perform a Deactivate Device function to a device that is offline, that device moves to the Unused list. However, the device configuration remains. You must also delete the device configuration.
Unheard devices continue to show up in Operations Dashboard maps.
To deactivate a device:
Click Inventory > In Use and select the checkbox for the device(s) to be deactivated.
Click Deactivate Device. A Warning box opens.
Click Confirm. The device(s) move from the In Use list to the Unused list because they have no configuration and are not assigned to a group.