Open a TAC case

Before you contact TAC, gather the following information, if possible:

• History of the problem
• Troubleshooting performed
• Serial numbers of effected assets and network devices
• Software and hardware versions
• Your organization ID (shown in the top right next to the profile icon)

Also, indicate the severity of your problem:

• Severity 1: An existing system is down
• Severity 2: An existing system is severely degraded
• Severity 3: Performance is degraded/ New deployment
• Severity 4: Customer requires information or questions

To contact TAC, use the following options:

• Internet: https://mycase.cloudapps.cisco.com/
• Hotline Service: 800 553-2447
• International Access: +1 408 526-7209
• Teams: tac.connect@webex.bot
• First Time? Start here: http://cs.co/first-time

Edge Device Manager (EDM)

For customer support contact TAC https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html.

Application Manager

For more information and questions about Application Manager, email ask-app-manager-pm@cisco.com.

Secure Equipment Access (SEA)

For more information and questions about Secure Equipment Access (SEA), email ask-secure-equipment-access-pm@cisco.com, ask-sea-pm@cisco.com.

Edge Intelligence (EI)

For more information and questions about Edge Intelligence, email ask-edge-intelligence-pm@cisco.com.

Industrial Asset Vision (IAV)

To provide feedback or make suggestions about IAV, in the UI:

1. From the left pane click Feedback.
2. The Feedback screen opens on the right pane.
3. Enter your suggestion in Make a suggestion field.
4. In the Add Name/Subject field, enter your name or the name for your suggestion.
5. Select Cisco may contact me about my feedback if you want Cisco to contact you about the suggestion or feedback.
6. Click Submit to send the suggestion.

For more information and questions about Industrial Asset Vision, email ask-industrial-asset-vision-pm@cisco.com.