Add network devices details and troubleshoot

Your role should have the required permission to perform this action.

To add a Network Device:

1. From the left pane, click Inventory → Network Devices.
2. From the right pane, click Add Network Device, complete the following fields and click Add.

The network devices page shows the list of assets filtered based on the Organization Hierarchy level that is selected. Only the levels accessible to the currently logged-in user are shown in bold text. Selecting a specific level in the hierarchy will filter the data and widget values of the network devices present under that hierarchy level and all of its child levels. The filtered network devices are displayed in the right pane of the page. If you select the Global level, then, all the network devices present for the tenant will be listed and the widget values are updated accordingly. The number next to a level is the Active Alerts count(associated with all network devices, if any) for that level which by default shows the aggregated alerts count (count of alerts on that level and the levels below). If you want to see only counts for the specific organization level, then, you click located on the top of the organization hierarchy and select Local Alerts under Number Display. The Organization Hierarchy pane can be collapsed. The network devices page shows all the network devices present in the inventory. The Network Devices count displays the count of total records, active and inactive records. The alerts card shows the count of alerts associated with the network devices.

Network device summary

Click on any network device to view its summary. You will be redirected to the network device details summary page.

A network device can be added to an organization hierarchy only if it is onboarded. In the summary page, click Edit Network Device. In the Organization Hierarchy field, click Click to assign to add a level to the asset. Select a level from the Assign Org Hierarchy list. Click to expand the hierarchy and to collapse the hierarchy. You can also search for the level in the Find Hierarchy search field above the hierarchy. Start typing to narrow down the search. Click Assign. In the Edit Network Device page, click Update.

Edit a Network Device

1. From the network device summary page, click Edit Network Device.
2. Modify the required fields and click Update.

Monitoring network device

A network device can be monitored by viewing its message received and transmitted data periodically.

1. Select the time period for viewing monitoring data.
   Notes:

   • The data is aggregated on an hourly basis if the selected time duration is one day.
   • The data is aggregated on a six-hourly basis if the selected time duration is more than a day but less than a week.
   • The data is aggregated on a daily basis if the selected time duration is more than a week.

2. Two sections of bar graphs are seen.
   Messages Received section shows the bar graphs for total messages received vs the messages received with an OK status.
   Ok status: The messages that have passed the Cyclic Redundancy Check (CRC) / messages that have no corrupted data.
   

Messages Transmitted section shows the bar graphs for total messages in the transmission queue vs the messages transmitted by the network device.

Troubleshooting

This tab shows the topological view of the network for all the network devices that have a status other than Inventory and Unheard.

• Hovering over each network element shows its connectivity status and the last seen timestamp.
  

1. Hover over the connecting line between the operations center and the network devices. It shows the current status and last seen timestamp of the network management and the LoRaWAN.
   -A blue line indicates connection status is fine.
   -A red line indicates that either the status is offline or unhealthy.
   
2. Hovering over the network device shows the Radio status, the timestamp when the last message was received from the network device, and the number of uplinks in the past one hour.
   
3. If the network device shows a red indicator, it means the device is offline. The green indicator shows that the device is online.
   
4. The dotted line between the sensor and the network device shows the timestamp when the last signal was received from any of the multiple sensors.
   

• Click Troubleshoot Now to to view the troubleshooting results for connectivity status for Network management, LoRaWAN network server, network device health, network device radio status, count of messages received by the device in the past hour.
  
• Click Launch Network Manager to go to the Edge Device Manager Service.
  

Move Org Hierarchy

1. From the left pane click Inventory -> Network Devices -> select one or more network devices to move to a different level.
2. Click Actions → Move Org Hierarchy.
3. Select a level from the Assign Org Hierarchy list. Click to expand the hierarchy and to collapse the hierarchy. You can also search for the level in the Find Hierarchy search field above the hierarchy. Start typing to narrow down the search. Click Assign.