- Overview
- Product Documentation
- CML 2.8 Release Notes
- CML 2.8 Installation Guide
- CML 2.8 User Guide
- CML 2.8 Admin Guide
- CML Administrator's Guide
- Cisco Modeling Labs System Overview
- System Defaults
- Creating a New Node Definition
- Node Definition SMBIOS Parameters Specification
- Custom VM Images
- Clustering
- CML Admin Tools
- System Settings
- Networking
- Resources
Licensing - Troubleshooting¶
If you experience licensing issues, you can restart or reset the licensing service.
Restarting Licensing¶
If you experience a licensing issue, you can restart the licensing service. Restarting the licensing service does not affect running nodes, but you will not be able to start nodes until the licensing service finishes restarting, and your CML server’s licensing status show that it is in compliance again.
Procedure
Log into the System Administration Cockpit as the system administrator account. See Logging into the System Administration Cockpit.
Click Services in the navigation bar on the left side of the page.
Find virl2-licensing in the list of services and select it to view more information and available actions.
Select Restart in the menu right next to the service name.
The virl2-licensing is active and running.
Switch into the CML server UI browser tab.
Log in using the initial user credentials defined during initial deployment or any application account with administrator privileges.
Click on (available only for an application account with administrator privileges) in the menu bar at the top of the Dashboard page.
Verify that the Registration Status is in Registered state and that the License Authorization Status as well as all allocated licenses in the Smart License Usage are in Authorized state.
Resetting Licensing¶
If you experience a fatal licensing issue, e.g., you cannot deregister even after restarting the licensing service, you can reset the licensing.
Resetting the licensing service does not affect running nodes, but resets the licensing settings to default values. You will have to set the product configuration and register your CML server. You will not be able to start nodes until your CML server successfully registers with the license servers and authorizes its license again. The licenses that are allocated to the CML server will not be released from Cisco SSM during the licensing reset.
Procedure
Log into the System Administration Cockpit as the system administrator account. See Logging into the System Administration Cockpit. Verify that you can see the CML2 System Maintenance Controls page, which is also accessible through the left-side menu as .
Expand the Factory Reset item in the Maintenance section.
Click the Licensing Reset button.
The Licensing Reset has been completed successfully.
Follow instructions in Licensing to configure the licensing settings and to register your CML server again. If your CML server was licensed with SLR, follow instructions in SLR - Specific License Reservation.