Contact Center AI Global Config API

Use the Contact Center AI (CCAI) Global Config API to update, retrieve, and reset the global configuration (applicable to all call types). This API is available for administrators only when Cloud Connect is added in the inventory and is registered.

URL

https://<server>/unifiedconfig/config/contactcenterai/globalconfig

Operations

update: Updates the global configuration Id.
get: Returns the global configuration Id.

Parameters

configId: Identifier for the CCAI configuration saved in the Control Hub.

Note	To reset the global configuration, send the update request with empty configId.

Example Get Response

<GlobalConfig>
<configId>Serviceconfig</configId>
</GlobalConfig>