Operation Rules

These rules show the potential operation errors and warnings for Unified CCE, Unified CM, Unified CVP, Gateways, Unified Intelligence Center, Finesse, and Enterprise Chat and Email. Each section has a rule table that applies to all machines listed in that category, as well as a rule table for each type of machine in that category.

Unified CCE Machines

These rules show the potential operation errors and warnings for Unified CCE machines (Rogger, PG, Unified CCE PG on Remote Data Center, and AW-HDS-DDS).

Unified CCE Rogger Rules
Rule	Description
LOGGER_CAMPAIGN_MGR_RUNNING	The logger campaign manager process (campaignmanager.exe) must be running.
LOGGER_CONFIG_LOGGER_RUNNING	The logger configuration logger process (configlogger.exe) must be running.
LOGGER_CSFS_RUNNING	The logger customer support forwarding service process (csfs.exe) must be running.
LOGGER_HIST_LOGGER_RUNNING	The logger historical logger process (histlogger.exe) must be running.
LOGGER_BA_IMPORT_RUNNING	The logger import process (baimport.exe) must be running.
LOGGER_RECOVERY_RUNNING	The logger recovery process (recovery.exe) must be running.
LOGGER_REPLICATION_RUNNING	The logger replication process (replication.exe) must be running.
LOGGER_RUNNING	The logger service must be running.
SERVER_CREDENTIALS	The Diagnostic Framework credentials entered for the Principal AW must be valid.
SERVER_CONNECTION	The Cisco ICM Diagnostic Framework service on this machine must be reachable on the network.
ROUTER_CCAGENT_INSVC_ACTIVE_ENABLE_COUNT	The router central controller agent process (ccagent.exe) must be in service for both PGs.
ROUTER_CCAGENT_RUNNING	The router central controller agent process (ccagent.exe) must be running.
ROUTER_DBAGENT_RUNNING	The router database agent process (dbagent.exe) must be running.
ROUTER_LIVE_DATA_ACTIVE_IDLE	The router Live Data connection must be active on one side and idle on the other side.
ROUTER_MDSPROC_IN_SVC_PR_ENB_DSB	The router message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.
ROUTER_MDSPROC_RUNNING	The router message delivery service process (mdsproc.exe) must be running.
ROUTER_ROUTER_RUNNING	The router process (router.exe) must be running.
ROUTER_RUNNING	The router service must be running.

Unified CCE PG Rules

Rule

Description

CTI_SVR_CTI_SVR_ACTIVE_STANDBY

The CTI server process (ctisvr.exe) must be active on one side and standby/idle on the other side.

Note	For PGs on version 12.6(1) or later, the expected state of the CTI Server on the other side is Standby. On earlier PG versions, the expected state is Idle.

CTI_SVR_CTI_SVR_RUNNING

The CTI server process (ctisvr.exe) must be running.

CTI_SVR_RUNNING

The CTI Server service must be running.

DIALER_RUNNING

If dialer is installed, then the dialer service must be running.

DIALER_BA_DIALER_SIP_ACTIVE_IDLE

The dialer process (badialer_sip.exe) must be active on one side and idle on the other side.

DIALER_BA_DIALER_SIP_RUNNING

The dialer process (badialer_sip.exe) must be running.

MR_PG_MR_PIM_ACTIVE_IDLE

Each MR_PIM process (mr_pim.exe) must be active on one side and idle on the other side.

MR_PG_MDSPROC_IN_SVC_PR_ENB_DSB

The media routing PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.

MR_PG_MDSPROC_RUNNING

The media routing PG message delivery service process (mdsproc.exe) must be running.

MR_PG_PG_AGENT_ACTIVE_IDLE

The media routing PG PG agent process (pgagent.exe) must be active on one side and idle on the other side.

MR_PG_PG_AGENT_RUNNING

The media routing PG PG agent process (pgagent.exe) must be running.

MR_PG_RUNNING

The media routing PG service must be running.

SERVER_CREDENTIALS

The Diagnostic Framework credentials entered for the Principal AW must be valid.

SERVER_CONNECTION

The Cisco ICM Diagnostic Framework service on this machine must be reachable on the network.

UCM_PG_JTAPI_ACTIVE_IDLE

The UCM PG jtapi process (jtapigw.exe) must be active on one side and idle on the other side.

UCM_PG_JTAPI_RUNNING

The UCM PG jtapi process (jtapigw.exe) must be running.

UCM_PG_LIVE_DATA_ACTIVE_IDLE

The UCM PG Live Data connection must be active on one side and idle on the other side.

UCM_PG_MDSPROC_IN_SVC_PR_ENB_DSB

The UCM PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.

UCM_PG_MDSPROC_RUNNING

The UCM PG message delivery service process (mdsproc.exe) must be running.

UCM_PG_PIM_COUNT

The number of UCM PG's PIM processes (eagtpim.exe) on Side A and Side B must match. Valid if 1 PIM is enabled.

UCM_PG_PG_AGENT_ACTIVE_IDLE

The UCM PG PG agent process (pgagent.exe) must be active on one side and idle on the other side.

UCM_PG_PG_AGENT_RUNNING

The UCM PG PG agent process (pgagent.exe) must be running.

UCM_PG_RUNNING

The UCM PG service must be running.

VRU_PG_VRU_PIM_ACTIVE_IDLE

Each VRU PIM process (vrupim.exe) must be active on one side and idle on the other side.

VRU_PG_MDSPROC_IN_SVC_PR_ENB_DSB

The VRU PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.

VRU_PG_MDSPROC_IN_SVC_PR_ENB_DSB

The VRU PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.

VRU_PG_MDSPROC_RUNNING

The VRU PG message delivery service process (mdsproc.exe) must be running.

VRU_PG_PIM_COUNT

The number of VRU PG's PIM processes (vrupim.exe) on Side A and Side B must match. Valid if 0 to 2 VRU PIMs are enabled.

VRU_PG_PG_AGENT_ACTIVE_IDLE

The VRU PG PG agent process (pgagent.exe) must be active on one side and idle on the other side.

VRU_PG_PG_AGENT_RUNNING

The VRU PG PG agent process (pgagent.exe) must be running.

VRU_PG_RUNNING

The VRU PG service must be running.

Unified CCE PG on Remote Data Center Rules
Rule	Description
When you configure Agent PG
CTI_SVR_RUNNING	The CTI Server service must be running.
CTI_SVR_CTI_SVR_RUNNING	The CTI server process (ctisvr.exe) must be running.
CTI_SVR_CTI_SVR_ACTIVE_STANDBY	The CTI server process (ctisvr.exe) must be active on one side and standby on the other side.
DIALER_RUNNING	If dialer is installed, then the dialer service must be running.
DIALER_BA_DIALER_SIP_RUNNING	If dialer is installed, the dialer process (badialer_sip.exe) must be running.
DIALER_BA_DIALER_SIP_ACTIVE_IDLE	If dialer is installed, the dialer process (badialer_sip.exe) must be active on one side and idle on the other side.
UCM_PG_RUNNING	The UCM PG service must be running.
UCM_PG_LIVE_DATA_ACTIVE_IDLE	The UCM PG Live Data connection must be active on one side and idle on the other side.
UCM_PG_JTAPI_RUNNING	The UCM PG jtapi process (jtapigw.exe) must be running.
UCM_PG_JTAPI_ACTIVE_IDLE	The UCM PG jtapi process (jtapigw.exe) must be active on one side and idle on the other side.
UCM_PG_MDSPROC_RUNNING	The UCM PG message delivery service process (mdsproc.exe) must be running.
UCM_PG_MDSPROC_IN_SVC_PR_ENB_DSB	The UCM PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.
UCM_PG_PG_AGENT_RUNNING	The UCM PG PG agent process (pgagent.exe) must be running.
UCM_PG_PG_AGENT_ACTIVE_IDLE	The UCM PG PG agent process (pgagent.exe) must be active on one side and idle on the other side.
UCM_PG_PIM_COUNT	The number of UCM PG's PIM processes (eagtpim.exe) on Side A and Side B must match. Valid if 1 PIM is enabled.
When you configure MR PG
MR_PG_RUNNING	The media routing PG service must be running.
When you configure VRU PG
VRU_PG_RUNNING	The VRU PG service must be running.
VRU_PG_PG_AGENT_RUNNING	The VRU PG PG agent process (pgagent.exe) must be running.
VRU_PG_PG_AGENT_ACTIVE_IDLE	The VRU PG PG agent process (pgagent.exe) must be active on one side and idle on the other side.
VRU_PG_MDSPROC_RUNNING	The VRU PG message delivery service process (mdsproc.exe) must be running.
VRU_PG_MDSPROC_IN_SVC_PR_ENB_DSB	The VRU PG message delivery service process (mdsproc.exe) must be enabled on one side and disabled on the other side.
VRU_PG_PIM_COUNT	The number of VRU PG's PIM processes (vrupim.exe) on Side A and Side B must match. Valid if 0 to 2 VRU PIMs are enabled.
VRU_PG_VRU_PIM_ACTIVE_IDLE	Each VRU PIM process (vrupim.exe) must be active on one side and idle on the other side.
When you configure any type of PG
SERVER_CREDENTIALS	The Diagnostic Framework credentials entered for the Principal AW must be valid.
SERVER_CONNECTION	The Cisco ICM Diagnostic Framework service on this machine must be reachable on the network.

Unified CCE AW-HDS-DDS and External HDS Rules

Rule

Description

DISTRIBUTOR_CONFIG_LOGGER_RUNNING

The distributor configuration logger process (configlogger.exe) must be running.

DISTRIBUTOR_RT_CLIENT_RUNNING

The distributor real-time client process (rtclient.exe) must be running.

DISTRIBUTOR_RT_DIST_RUNNING

The distributor real-time distributor process (rtdist.exe) must be running.

DISTRIBUTOR_RUNNING

Note	This rule is not applicable for the external HDS

The distributor service must be running.

DISTRIBUTOR_UPDATE_AW_RUNNING

The distributor update process (updateaw.exe) must be running.

DEPLOYMENT_TASKS_PASSING

The deployment tasks must all be passing.

SERVER_CREDENTIALS

The Diagnostic Framework credentials entered for the Principal AW must be valid.

SERVER_CONNECTION

The Cisco ICM Diagnostic Framework service on this machine must be reachable on the network.

Unified CM Machines

These rules show the potential operation errors and warnings for Unified CM machines.

Unified CM Publisher and Unified CM Subscriber Rules
Rule	Description
SERVER_CREDENTIALS	The AXL service credentials entered for the Publisher must be valid.
SERVER_CONNECTION	The AXL service on the Publisher must be reachable on the network.

Unified CVP Machines

These rules show the potential operation errors and warnings for CVP machines.

Rules for All Unified CVP Machines (Unified CVP, and Unified CVP Reporting)
Rule	Description
SERVER_CREDENTIALS	The Cisco CVP WebServicesManager credentials entered for the CVP Server must be valid.
SERVER_CONNECTION	The Cisco CVP WebServicesManager service on CVP Server must be reachable on the network.

Gateways

These rules show the potential operation errors and warnings for gateways.

Gateway Rules
Rule	Description
SERVER_CREDENTIALS	The service credentials entered for the gateway in Unified CVP Ops Console must be valid.
SERVER_CONNECTION	The service must be reachable on the network.

Unified Intelligence Center Machines

These rules show the potential operation errors and warnings for Unified Intelligence Center machines.

Rules for Unified Intelligence Center Machines (Unified Intelligence Center Publisher and Unified Intelligence Center Subscriber)
Rule	Description
SERVER_CREDENTIALS	The Unified Intelligence Center Administration credentials entered for the Publisher must be valid.
SERVER_CONNECTION	The SOAP service on the Publisher must be reachable on the network.

Finesse

These rules show the potential operation errors and warnings for Finesse.

Finesse Rules
Rule	Description
FINESSE_SYSTEM_STATUS	Finesse must be in service.
SERVER_CREDENTIALS	The Finesse Administration credentials entered for the Primary Finesse machine must be valid.
SERVER_CONNECTION	The SOAP service on the Primary Finesse machine must be reachable on the network.
FINESSE_TOMCAT_SERVICE_STARTED	The Tomcat service must be started.

SocialMiner Machines

These rules show the potential operation errors and warnings for SocialMiner machines.

SocialMiner Rules
Rule	Description
SERVER_CREDENTIALS	The service credentials must be valid.
SERVER_CONNECTION	The service must be reachable on the network.

Cloud Connect Machines

These rules show the potential operational errors and warnings for Cloud Connector machines.

Cloud Connector Rules

Rule

Description

CLOUD_CONNECTOR_TYPE

Cloud connect is either publisher or subscriber.

CONTACT_CENTER_AI_CALL_TYPE_CONFIG_NOT_FOUND

Some of the Contact Center AI configurations that are associated with the call types are not available in the Control Hub.

Note	This rule is applicable only for Packaged CCE 2000 Agents deployment.