Support

If you need technical support, choose from the following:

Onboard and Access Support

From the Smart Net Total Care community forum, you can ask questions about accessing the Services APIs, provide feedback, and learn about upcoming changes.

Technical Support

Customers with active Smart Assist contracts are entitled to technical support for the Services APIs through the Technical Assistance Center (TAC) using the Support Case Manager tool (SCM).

Partner API Adoption

If you’re a Partner reselling Smart Net Total Care (SNTC) and seeking Cisco guidance on how to utilize the Services APIs, complete this engagement form.

• Pre-integration and feature consultation

• Discussion of best practices and use cases

• General adoption barriers questions

• Feature and functionality demo