Collect Tech-Support Information

The show techsupport command will create a file with all the tech-support data under the /var/dump directory.

1. Delete old tech-support files from the /var/dump folder using the below commands:

root@localhost:# cd /var/dump
root@localhost:/var/dump# rm *

2. Execute the show techsuport command and use the ls command to verify that the tech-support tar file has been created.

root@localhost:/var/dump# show techsupport
root@localhost:/var/dump# ls
sonic_dump_localhost_20220426_074842.tar.gz

3. Download this file to your lab-server and extract its contents.

sjc-ads-1097:245> tar -zxvf sonic_dump_localhost_20220426_074842.tar.gz
sjc-ads-1097:245> ls
dump  etc  generate_dump  hw-mgmt  kdump  log  proc  warmboot

sjc-ads-1097:240> cd log
sjc-ads-1097:241> ls

audit.log.gz                     cron.log.gz      inventory.log.gz               platform-topology.log.gz          telemetry.log.gz
auth.log.gz                      daemon.log.1.gz  kern.log.1.gz                  sairedis.rec.gz                   user.log.1.gz
bgpd.log.gz                      daemon.log.gz    kern.log.gz                    swss.rec.gz                       user.log.gz
btmp.gz                          debug.1.gz       messages.1.gz                  syslog.1.gz                       wtmp.gz
cisco-8000-monitor.error.log.gz  debug.gz         messages.gz                    syslog.gz                         zebra.log.gz
cisco-8000-monitor.info.log.gz   dpkg.log.gz      platform-reboot-reason.log.gz  techsupport_time_info.g5MBY2W5vg