Getting help

Onboarding and access support

For questions and help with developer user SNTC onboarding and API access, please use the Smart Net Total Care forum.

Partner API adoption

If you’re a Cisco partner reselling Smart Net Total Care (SNTC) and seeking Cisco guidance on how to utilize the Support APIs, complete this engagement form. We can help with:

• Pre-integration and feature consultation

• Discussion of best practices and use cases

• General adoption barriers questions

• Feature and functionality Demo

Technical support

You can ask technical questions about using the APIs, provide feedback, and learn about upcoming changes via the Services Discussion forum.

Alternatively, you can send your inquiry via email to: supportapis-help@cisco.com.

To report issues regarding the Cisco Support APIs, please contact our Smart Service Bureau available from 8 AM to 5 PM local business hours, except holidays.

US and Canada

E-mail support is available 24 x 7 at: ask-smart-services@cisco.com

Phone: 1-877-330-9746

European Countries

E-mail support is available 24 x 7 at: ask-smart-services@cisco.com

Phone:

• Austria +08 0 000 6206

• Belgium +08 0 049 913

• France +08 0 511 9745

• Germany +08 0 058 91725

• Italy +80 0 085 681

• Netherlands +08 0 002 01276

• Spain +80 0 600 472

• Switzerland +08 0 084 0011

• UK + 08 002 795 112*

China

Email: ask-smart-services@cisco.com

Phone: 400-810-9995

Korea

Email: ask-smart-services@cisco.com

Phone: 080-377-0880, option 5

All Other Countries

E-mail support is available 24 x 7 at: ask-smart-services@cisco.com.

Phone: Visit the Cisco Worldwide Contacts web page, and choose the appropriate phone numbers for the Customer Interaction Network (CIN).