Getting help
Onboarding and access support
For questions and help with developer user SNTC onboarding and API access, please use the Smart Net Total Care forum.
Partner API adoption
If you’re a Cisco partner reselling Smart Net Total Care (SNTC) and seeking Cisco guidance on how to utilize the Support APIs, complete this engagement form. We can help with:
Pre-integration and feature consultation
Discussion of best practices and use cases
General adoption barriers questions
Feature and functionality Demo
Technical support
You can ask technical questions about using the APIs, provide feedback, and learn about upcoming changes via the Services Discussion forum.
Alternatively, you can send your inquiry via email to: supportapis-help@cisco.com.
To report issues regarding the Cisco Support APIs, please contact our Smart Service Bureau available from 8 AM to 5 PM local business hours, except holidays.
US and Canada
E-mail support is available 24 x 7 at: ask-smart-services@cisco.com
Phone: 1-877-330-9746
European Countries
E-mail support is available 24 x 7 at: ask-smart-services@cisco.com
Phone:
China
Email: ask-smart-services@cisco.com
Phone: 400-810-9995
Korea
Email: ask-smart-services@cisco.com
Phone: 080-377-0880, option 5
All Other Countries
E-mail support is available 24 x 7 at: ask-smart-services@cisco.com.
Phone: Visit the Cisco Worldwide Contacts web page, and choose the appropriate phone numbers for the Customer Interaction Network (CIN).