Reporting

Cisco Unified Intelligence Center CCE reports include data for voice calls and non-voice Task Routing tasks.

Following CUIC stock reports were modified to add the MRD (Media) field. You can filter these All Fields and Live Data report templates by Media Routing Domain.

Real Time Reports	Historical Reports
Agent Realtime	Agent Skillgroup Historical All Fields
Agent Skill Group Realtime	Agent Precision Queue Historical All fields
Precision Queue Realtime – All fields	Peripheral SkillGroup Historical All fields
Peripheral Skillgroup Realtime - All fields	Precision Queue Interval All fields
Enterprise Skillgroup Realtime	Precision Queue Abandon Answer Distribution
Live Data Agent/SkillGroup / PQ reports	Skill Group Abandon Answer Distribution Historical

The following pictures illustrates the changes made:

“Agent Realtime” report showing agent Sandra being active on FraudTriggerChannel Task Routing domain

“Agent Skill Group Realtime” report with multiple queues from the FraudTriggerChannel domain

“Precision Queue Interval All fields” report showing details of the CCFraudPQ queue from the the FraudTriggerChannel domain.

See the Cisco Packaged Contact Center Enterprise Reporting User Guide for information about multichannel reporting data.