Task Routing Setup and Configuration
Task Routing functionality is provided by Cisco Contact Center Enterprise Solution or its packaged version. The API providers are Customer Collaboration Platform and Finesse components. In this section we will discuss the various steps required to setup and configure a Task Routing API-based application.
The steps can be outlined as:
Configuring Non Voice Media Channels
Adding Queues to Media Channels
Please use the Unified CCE Administration tool OR the Packaged CCE Web Admin tool to achieve the above steps.
Once the above steps are completed, you can deploy the Customer Collaboration Platform and Finesse applications created by you by following the steps outlined as in:
Customer Collaboration Platform Application for Task Requests