Frequently Asked Questions

Take a look at the FAQs to see if your question is already answered.

Xsi FAQ

Q. Certain user ids don't seem to work. What could I be doing wrong?

A. In order to send Xsi request on behalf of a Webex Calling user, the application must first determine the userId to use. The Common Identity ID (which is a UUID), the Common Identity email address, or BroadWorks user ID (full user id userid@domain) can be used, however it is strongly recommended the application use the Common Identity ID whenever it is possible. In order to get this ID, use the Webex for Developers people API (https://developer.webex.com/docs/api/v1/people) to get the user details using the Common Identity email address. The application base64 decodes the returned personId and extracts the Universally Unique ID (UUID) at the end of the decoded contents. This extracted UUID is the Common Identity ID.

Note: The userId returned in the responses is the BroadWorks user Id. When the externalId is included in a response, this is the Common Identity ID. It is strongly recommended the Common Identity ID is used for all possible requests.