Index
Partners are a critical part of how we go to market! You are very important to us and we want to ensure that you have all of the information you need to be successful.
Shown below are the recordings and content related to our monthly CPaaS "Ask the Expert" sessions. We hope you will find this information helpful. We will continue to post these after each session so you can refer back to them as needed. If you have any questions, please let us know.
FY2025
November - AI Agent
See how the new AI Agent can help your customers optimize their Customer Experience by:
• Scaling agents up or down, depending upon the workload • Providing customer service 24 hours, 7 days a week • Answering routine questions quickly and efficiently
Video
Deck
See Session Deck Here
October - NA Branded Text / Rich Communication Services (RCS)
• Differentiate and elevate your customer messaging with a verified, branded experience. • Enjoy 50%+ higher conversion and x3 engagement rates. • Increase customer retention. • Employ brand recognition at scale by sending branded messages that stand out in your customers inbox.
Video (No Video)
Deck
See Session Deck Here
August - Webex Campaign
Webex Campaign enables you to deliver the campaigns and solutions needed to drive the relationships, revenue and customer lifetime value necessary to win in today’s competitive market. The application provides the capabilities to engage customers from their very first touch-point with your business with personalized messages, offers and two-way interactions delivered over mobile and digital channels.
Video
Deck
See Session Deck Here
FY2024
June - Understanding Webex Connect as the Platform for Customer Engagement using Digital Channels
This session provides an overview of the digital channels available in Webex Connect, as well as its capabilities and how business logic can be implemented graphically to orchestrate customer interactions involving digital communication channels for input and output, native functions, external integrations, and contact center agent assistance.
Video
Deck
See Session Deck Here
May - Integrations Studio
This session is a presentation and demonstration of our new Integrations Studio. We cover what it is, how it can be used, and the process for a partner to publish their own integrations.
Deck
See Session Deck Here
February - Coffee Bar Overview
This session showcases how you we drove attendance to our booth at tradeshows and conferences by using Webex Connect to order a coffee from our booth barristas.
This is a simple flow you can play with to see how it works.
Note: You should have a basic knowledge of Java Script to create a flow in the flow palette.
Video
Deck
See Session Deck Here
January - New Webex Connect Technical Training & New Partner Project Support Model
This session shows you how to access the new Technical Training on Webex Academy. We also cover the New Partner Project Support Model which has been set up for Partners to get (a minimum) of 40 hours of consultative delivery expertise from our BU Delivery Teams. Note: Partner Project Support is consultative only -- it doesn't include hands-on keyboard.
Video
Deck
See Session Deck Here
December - Statement of Work (SOW) & Level of Effort (LoE)
This session shows you how to create a (standalone) CPaaS Statement of Work (SOW) based on what is currently being utilized at Cisco. We also cover the Level of Effort (LoE) that would be required in order to do that. Partners may follow the logic shown here but will have to create their own proposals, SOWs, and LoE tools.
Video
SOW Template
Sample SOW Template Here
November - NEW Sales Enablement & Connect Email capabilities (demo)
During this session, we showcase the new CPaaS Sales Enablement on Webex Learn for partners to use in training their teams. It is highly recommended that everyone takes this training as it involves 4 pillars:
Sales Fundamentals: Foundational knowledge for selling our unique value proposition.
TSA Sales Enablement: Technical focus for TSAs and Pre-sales Consultants, learning how to demo the platform and run discovery workshops.
A2Q Process: A step-by-step guide to get your quotes approved and orders released.
Commercial Offer and Ordering via CCW: Mastering the different license editions of Webex Connect, the discount structures, and how to order via CCW.
Following the above topic, we dive into a live demo of Webex Connect's email capabilities and how to set up a flow.
Video
Deck
See Session Deck Here
October - Webex Engage Overview & SSO, MFA, & Biometric Validation
In this session, we take a look at how Webex Engage works and how a typical customer would use it. We also discuss the Agent uplift.
Also on this recording, we show how Connect can leverage single sign-on, multi-factor authentication, and biometric validation.
Video
Deck
See Session Deck Here
September - FiServe Use Cases & Outbound Campaign Management
Financial Services is huge for our Partners so, in this session, we delve into why top global financial power houses like Barclays, Lloyds Bank, and Ameritrade trust Webex Connect to work for them. We also delve into use cases such as Proactive Billing Reminders, Account Takeover Protection, Real-Time Transaction Verification, Call Deflection, and Intelligent Automation.
Following this discussion, we touch on Outbound Campaign Management by performing a live demo.
Video
Deck
See Session Deck Here
August - Webex Connect Notify & Global Airline associated use case
This session covers Webex Connect Notify. Notify has an easy to use interface that has:
- A dashboard with quick access to commonly used features
- A simple menu with pages that the user has access to
- An announcement section set by the Admin
- A user folder with quick access to "sent" messages
- Quick quides to help users get work done faster
Following the overview, we discuss how a global airline is using Notify to run their business.
Video
No Deck
See Session Deck Here
July - Technical Enablement GA (forthcoming)
No Video
Deck
See Session Deck Here
June - Ask the Expert Rules of Engagement, Service Desk, & NEW DevNet site
During our first "Ask the Expert" session, we discuss rules of engagement (e.g., not discussing a customer issue), our service desk (how to open tickets), and our new DeveNet site.
Video
