CPaaS for the enterprise
Visual low-code flow builder
Build multichannel communication flows within minutes to launch new customer journeys across 16+ channels. Drag-and-drop pre-built nodes into flows to quickly deploy commonly used functions without the need for expert development knowledge or create bespoke journeys to meet your customers’ unique needs.
Seamless integrations
Webex Connect seamlessly integrates with your existing business systems to enable end-to-end automation. Use out-of-the-box inbound and outbound integrations as well as the ability to create custom integrations to stitch disparate business systems together.
Once integrations have been made they can be used across multiple customer journeys – saving development time, costs and maintenance efforts.
Conversational AI
Make use of advanced NLP, NLU, and AI capabilities to enable conversational automation at scale. Webex Connect’s dedicated bot builder enables you to create chatbots that quickly fulfill customer requests based on accurately understanding intent. Pre-built functionality, such as sentiment analysis, helps you to instantly elevate automated interactions.
Intelligent, centralized controls
Webex Connect centralizes customer journey insight and control, providing a single view of all interactions across every channel. It empowers operations staff and business analysts to manage and monitor communications, track performance, and make changes based on actionable insights. Enterprise-grade security protocols, from rolebased access controls to audit trails, help to ensure good data governance and regulatory compliance.
Interested in finding out how you can use Webex Connect? Try the developer sandbox.
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