Why Webex Connect?
Future-proof your communication strategy
As new channels emerge, customer interaction volumes increase, and customer expectations evolve, every enterprise needs a communications platform that can rise to the challenge. Webex Connect does that by providing all the capabilities required to manage the entire lifecycle of customer engagement apps from creating, testing, and debugging, to publishing, analysis, and optimization.
Utilize expert support
We go beyond the product, offering 24/7 support, dedicated account management, API documentation, developer resources, and expert live chat. You can call on our dedicated professional services team to help you manage implementation and create future-proofed customer experience offerings.
Free up your expert developers
With its low-code tools, Webex Connect democratizes the responsibility of CX transformation beyond IT teams and developers. Product managers, business analysts and more can manage and update journeys without constant IT intervention. This frees up your most skilled developers to focus on more technically demanding projects and stops IT from becoming a bottleneck.
Meet customers where they are
Webex Connect enables you to communicate with customers on their preferred channels. Create personalized experiences for individual customers and meet expectations for proactive and convenient experiences that deliver value across every phase of the customer journey. Perfectly time communications to meet customer needs and strengthen their relationship with your business.
Access tier 1 carrier networks
Webex Connect is one of the few CPaaS solutions that has direct connectivity with tier 1 carriers across the United States, Canada, UK, India, Germany, etc. Communicate with customers across 200+ countries, leveraging connections that limit latency, maximize security, ensure reliability, and quicken troubleshooting.
Automate with a human touch
Transition seamlessly from bot-led interactions to live agents with the ability to retain all the context of the customer’s conversation. Remove the need for customers to repeat themselves across each interaction to solve their problems faster.