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Reporting an issue for development help
Please follow the guidelines, when reporting an issue to Developer Services. This approach and information will help Developer Services resolve your issue and answer your questions in the shortest amount of time. The following list summarizes the typical information needed in resolving an issue. Provide as much information as possible, and email to devsupport@webex.com
- The exact text of the error message if there is one?
- Who is the host or attendee doing at the exact time of the error? For example, they login to the portal, click the Web Conference button, and then see a WebExIDConflict error message.
- Screen shots can be helpful but not necessarily required.
- Is this reproducible? Does it happen every time?
- What is/are the full command(s) being sent to Webex Meetings? Include the URL call, or the XML request and response messages.
Additional Information
If you are experiencing any issues with the APIs on your production site, please call directly into our technical support team to have a trouble ticket opened. Please provide any failing API requests, and the associated response from the API call to help expedite troubleshooting.
If you are attempting to implement a partner integration, please contact the partner's technical support to ensure that this is not an issue with the integration. If you need additional assistance please use one of the following resources:
Live Technical Support: Phone: Call 1-866-229-3239 (U.S. and Canada toll-free) +1-408-435-7088 (International toll) International toll-free phone number, 24 hours a day, 7 days a week. For current customers only.
Community
Join the Webex for Developers Community to engage in discussions with fellow developers. This is the place to share your experiences, ask for advice on best practices, and participate in ongoing conversations. Keep an eye out for additional announcements and community insights shared here.