What's the Cause

When it probably is the API, but on the partner/customer side

• Single Sign-On (SSO) does not authenticate correctly.
• It works from the .webex.com site, and through API calls made outside the application but not when accessed through the integrated application.
• It was working the day before and the customer changed web servers, or something else on their backend.

When it probably is not the API, but on the Webex side

• Reproducible through the .webex.com site.
• ORA (database) errors appear.

When it is NOT the API

• Not reproducible through the API outside of the API integrated application.
• "The links just suddenly stop working." In some cases this happens because the links from Webex pages have been added to pages hosted outside the Webex network. "Ripping" (cutting and pasting) links from Webex pages is not supported. Look to Webex API or Common Entry Points as a solution.