GetFeedbackInfo

Gets information about the post-session form that attendees fill in after a Support Center session ends.

Request

The sample XML document shows an example of getting feedback information with a specified conference ID.


<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    xmlns:serv="http://www.webex.com/schemas/2002/06/service"
    xsi:schemaLocation="http://www.webex.com/schemas/2002/06/service/service.xsd">
    <header>
        <securityContext>
            <webExID>hostid</webExID>
            <password>hostpassword</password>
            <siteID>0000</siteID>
            <partnerID>9999</partnerID>
            <email>johnsmith@xyz.com</email>
        </securityContext>
    </header>
    <body>
        <bodyContent
            xsi:type="java:com.webex.service.binding.attendee.GetFeedbackInfo">
            <confID>62916711</confID>
        </bodyContent>
    </body>
</serv:message>

The following schema diagram shows the structure of the elements in a getFeedbackInfo request message.

Collapse Schema diagram of `getFeedbackInfo`
Drilldown into confID Drilldown into bodyContentTypeXSD Diagram of getFeedbackInfo

Note One Support Center session may have multiple sub sessions (different confID but the same session key).

For descriptions of the global elements in the security context of the header, see Global Request Elements in Security Context. For descriptions of the non global elements, refer to Elements in WebEx XML Schema Definitions for the Support Session Service.

Response

The sample XML document shows an example of a possible response to the preceding request document.

<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service"
    xmlns:com="http://www.webex.com/schemas/2002/06/common"
    xmlns:att="http://www.webex.com/schemas/2002/06/service/attendee">
    <serv:header>
        <serv:response>
            <serv:result>SUCCESS</serv:result>
            <serv:gsbStatus>PRIMARY</serv:gsbStatus>
        </serv:response>
    </serv:header>
    <serv:body>
        <serv:bodyContent xsi:type="att:getFeedbackInfoResponse"
            xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
            <att:session>
                <att:confID>62916711</att:confID>
                <att:attendee>
                    <att:attendeeID>58</att:attendeeID>
                    <att:feedbackFields>
                        <att:defaultFields>
                            <att:setup>Above average</att:setup>
                            <att:easeOfUse>Above average</att:easeOfUse>
                            <att:performance>Yes</att:performance>
                            <att:comment>test123456</att:comment>
                        </att:defaultFields>
                        <att:customFields>
                            <att:field>
                                <att:label>Other</att:label>
                                <att:value>other</att:value>
                            </att:field>
                        </att:customFields>
                    </att:feedbackFields>
                </att:attendee>
                <att:attendee>
                    <att:attendeeID>63</att:attendeeID>
                    <att:feedbackFields>
                        <att:defaultFields>
                            <att:setup>Average</att:setup>
                            <att:easeOfUse>Average</att:easeOfUse>
                            <att:performance>Not sure</att:performance>
                            <att:comment>test123456</att:comment>
                        </att:defaultFields>
                        <att:customFields>
                            <att:field>
                                <att:label>Other</att:label>
                                <att:value/>
                            </att:field>
                        </att:customFields>
                    </att:feedbackFields>
                </att:attendee>
                <att:matchingRecords>
                    <serv:total>2</serv:total>
                    <serv:returned>2</serv:returned>
                    <serv:startFrom>1</serv:startFrom>
                </att:matchingRecords>
            </att:session>
        </serv:bodyContent>
    </serv:body>
</serv:message>

The following schema diagram shows the structure of the elements in the getFeedbackInfoResponse message.

Collapse Figure 8-4 • Schema diagram of `getFeedbackInfoResponse`
Drilldown into session Drilldown into bodyContentTypeXSD Diagram of getFeedbackInfoResponse

** (Part 2: The feedbackFields element)**

Collapse Figure 8-5 • Schema diagram of `session:feedbackSessionType`
Drilldown into matchingRecords Drilldown into attendee Drilldown into confID Drilldown into feedbackSessionTypeXSD Diagram of session

The result and exceptionID global elements allow you to confirm that an instantiation request was successful. See Global Response Elements Showing Results and Errors.