What is Cisco Support Assistant Extension (CSAE)?
Cisco Support Assistant Extension (CSAE) is the first Cisco Secure Development Lifecycle(CSDL) approved extension publically available in the Chrome store. CSAE aims to bring Cisco Support closer to the Cisco product and portals and extend Cisco Technical Assistance Center (TAC) Intellectual Capital directly inside the Cisco product portals to create a frictionless self-support experience for our customers.
How do I download the Cisco Support Assistant Extension(CSAE)?
Direct Link:Chrome Web Store
Key Features of the Cisco Support Assistant Extension
Seamless Integration: By simply signing in through Cisco.com authentication, CSAE intuitively identifies the context of the supported Cisco Product Portal, optimizing the support experience.
Effortless File Uploads and Case Management: Users can now upload files directly to a Service Request (SR) or initiate a support case from within the product portal, leveraging cross-launch capabilities with all pertinent files and entitlement parameters into the Cisco Support Case Manager (SCM).
No Upgrades Required: The extension offers instant serviceability without the need for product upgrades, embodying the essence of convenience and efficiency.
More details on the User Guide
