PARSEC TELESYSTEMS PVT. LTD.

MARS CUCM Wallboard

Parsec’s MARS CUCM Wall Board integrates with Cisco CUCM.
The application does not require a contact center UCCX or UCCE.
If calls are queued at CUCM’s Hunt Pilot/Hunt List and routed to agent/s based on configured routing logic then MARS CUCM Wallboard displays the Hunt Pilot/Hunt List statistics and Agent Phone status (Idle/Busy)
MARS CUCM Wall Board monitors the enterprise PRI line/s also and provide online status provided the gateway is configured as MGCP.

Description

Parsec’s MARS CUCM Wall Board integrates with Cisco CUCM.
The application does not require a contact center UCCX or UCCE.
If calls are queued at CUCM’s Hunt Pilot/Hunt List and routed to agent/s based on configured routing logic then MARS CUCM Wallboard displays the Hunt Pilot/Hunt List statistics and Agent Phone status (Idle/Busy)
MARS CUCM Wall Board monitors the enterprise PRI line/s also and provide online status provided the gateway is configured as MGCP.)

Features

MARS CUCM Wallboard for Cisco Call Manager
MARS CUCM Wallboard solution provides real time data of calls to administrator/Supervisor running a call center with Cisco Call Manager (i.e., without a Cisco Contact Center solution)
The application integrates with Cisco CUCM only. It does not require Cisco UCCX/UCCE/PCCE
Administrator/Supervisor can view real time data in Parsec’s Web based application interface

For further details please write to info@parsec-tech.com