ISI Analytics provides enhanced CUCM reporting, including:
Hunt Group Reporting
Identify peak traffic times, monitor real-time agent status and detailed call reporting, facilitate better management of resources and optimization of caller experiences. ISI analytics enhances Cisco's Hunt Group capabilities with call queue reports, agent performance, and call detail records — all available with real time metrics and historical data packed in an intuitive user interface.
Real-Time Dashboards & Metrics
Call queue analytics is cost-effective solution to leverage contact center insights, without the complexity and expense of a traditional call center infrastructure. ISI's combines Cisco Hunt Groups and Native Call Queuing with powerful queue analytics so businesses can create enhanced reporting and analytics dashboards to call reporting and agent productivity.
Please Note: Compatibility is time-based and specific to the Cisco product(s) tested. Solutions that pass Cisco compatibility testing will be certified as Cisco Compatible for a period of 24 months, starting on the certification date for the specific Cisco product specified on the table below.
Version | Verified Compatible Cisco Product | Date Tested | Compatibility Status |
---|---|---|---|
10 | Collaboration - Cisco Unified Communications - Enterprise Cisco Unified Communications Manager - 8.5 | 2011-03-17 | |
10 | Collaboration - Cisco Unified Communications - Enterprise Cisco Unified Communications Manager - 8.0 | 2011-03-17 | |
10 | Collaboration - Mid Market - Business Edition 6000 BE6000 - 9.1 | 2013-11-22 | |
10 | Collaboration - Cisco Unified Communications - Enterprise Cisco Unified Communications Manager - 9.1 | 2014-01-22 | |
10 | Integrated Services Routers - Cisco Unified Communications - Enterprise Cisco Unified Communications Manager Express - 9.1 | 2014-01-22 | |
10 | Unified Computing - UCS Hardware Rack Mounts (C-series) - UCSM 2.2.1 | 2014-01-08 | |
10 | Collaboration - Cisco Unified Communications - Enterprise Cisco Unified Communications Manager - 10.5 | 2014-12-16 | |
10 | Collaboration - Cisco Unified Communications - Enterprise Cisco Unified Communications Manager - 11.0 | 2015-12-05 | |
10.0 | Collaboration Unified Communications Hosted Collaboration Solutions (HCS) | 2019-07-17 |