PARSEC’s MARS Agent Greeting application can welcome the caller and include other useful contextual information.
The application saves the agent, from having to repeat the same introductory phrase for each call.
It also gives the agent time to review desktop software screen pop while the greeting plays.
The application plays out a prerecorded greeting audio file to incoming calls landing on Cisco phone DN configured in the application.
The greeting file is played out on call connect ( i.e. when user/agent answers the incoming call on Cisco phone)
Application can be configured to play the greeting message for both inbound and outbound calls
Please check attached document for more details on the application.
Write to : info@parsec-tech.com
PARSEC’s MARS Agent Greeting application can welcome the caller and include other useful contextual information.
The application saves the agent, from having to repeat the same introductory phrase for each call.
It also gives the agent time to review desktop software screen pop while the greeting plays.
The application plays out a prerecorded greeting audio file to incoming calls landing on Cisco phone DN configured in the application.
The greeting file is played out on call connect ( i.e. when user/agent answers the incoming call on Cisco phone)
Application can be configured to play the greeting message for both inbound and outbound calls
Please check attached document for more details on the application.
Write to : info@parsec-tech.com
MARS Agent Greeting application for Cisco CUCM / UCCX / UCCE / PCCE Webex App
Plays out greeting messages to customers on call connect for both Inbound and Outbound calls
Along with other Cisco phones the application supports Cisco Webex App and Jabber soft phone also.
Application can welcome the caller, identify the agent, and include other useful contextual information.
With MARS Agent Greeting, each caller can receive a clear, well-paced introduction.
The application saves the agent, from having to repeat the same introductory phrase for each call.
The application integrates with Cisco CUCM.
Please check attached docuemnt and video for more details.
Write to : info@parsec-tech.com
Please Note: Compatibility is time-based and specific to the Cisco product(s) tested. Solutions that pass Cisco compatibility testing will be certified as Cisco Compatible for a period of 24 months, starting on the certification date for the specific Cisco product specified on the table below.
| Version | Verified Compatible Cisco Product | Date Tested | Compatibility Status |
|---|---|---|---|
| 2.1 | Collaboration Customer Care Contact Center Applications |