CXInfinity - The Omnichannel Customer Experience Platform

Stay close to customers across digital channels. CXInfinity enables digital customer engagement offering a connected support experience to your customers by equipping the multichannel Cisco Contact Center with unified, digital-driven workspaces for Email, Chat, and Social.

Engage with Cisco customers on their preferred channel in real-time including email, live chat, WhatsApp, Facebook, Twitter, text message (SMS), video calls, co-browse, screen share, video chat, and more.

• Switch channels without switching screens or losing conversation context. One unified desktop for all channels and customer information.

• Single screen interface embedded within Cisco Finesse to handle voice and instant messaging from one screen

• Seamless integration with CRM and other 3rd party applications for personalized customer experience.

• Sync the agent’s profile and state from Cisco to easily handle your big teams.

• Resolve queries quickly and efficiently with the right agent handling the right query

• Analytics Real-time and historical reporting to recognize trends and plan future actions.

• Embedded with agent productivity tools for optimized performance

• Enable the contact center to handle more conversations in less time with smart bots

• InfiBot Express integration with the industry’s best chatbot engine including Google Dialogflow and IBM Watson, for improved customer engagement.

• Go live in no time with single-box setup