The VIINSERVER BPM & WFM platform as a Business Process Management (BPM) solution improves end-to-end business processes and allows CISCO products to be enhanced via REST API, offering the market a tool that allows control, operate, monitor and analyze jointly all its integrated operation.
Focused for:
IT / DEVELOPERS
- Based on WEB, autogenerated forms, reports and graphs.
- VIINBOARDS Data Analytics
- No compilation or code distribution required. ZEROCODE
- Prebuilt and Orchestrated Integrations for your use:
- CISCO API REST COLLABORATION
- IoT
- Networking
- Customer Experience
- Ready to use, time-to-market
- Easy maintenance
- Ready-to-use applications from our portfolio of solutions
ORGANIZATION
- Increase in efficiency and productivity, (measure and evaluate)
- Improve process control
- Reduce costs
- Increase the quality of processes
BENEFITS:
- Automation of processes and workflows.
- Without code, autogeneration of forms, views and reports (ZEROCODE)
- Automatic monitoring of processes, tasks and actions, with alerts and escalations.
- Full view of processes and people with metrics and service levels.
VIINSERVER BPM & WFM INTEGRATED TO CISCO offers the user tools that allow the use of functions such as data bus over the CISCO APIs, allowing the sharing of environments in a single application. ALL IN ONE.
- Integration Services CUCM, AXL, TAPI, JTAPI, SIP
- Integration Services BOT Teams
- Integration Services UCCX ,UCCE, Finesse
- Integration Services Whatsapp Gadget Finesse (Agente y Bot)
- Integration Services DNA SPACES
VIINSERVER BPM & WFM INTEGRATED TO CISCO offers the user tools that allow the use of functions such as integrator and data bus on the CISCO APIs, allowing the sharing of environments in a single application. ALL IN ONE.
VIINSERVER BPM FUNCTIONS
Form Services
Form generator, validation rules and security in structures.
Collaboration Services
Configuration of workflows and rules for validation, assignment, notification, escalation.
Integration Services
Integration component to external data sources to access, update and insert information from other sources (DB´s , Webservices, API´s REST).
- Integration Services CUCM, AXL, TAPI, JTAPI, SIP
- Integration Services BOT Teams
- Integration Services UCCX, UCCE, Finesse
- Integration Services WhatsApp Gadget Finesse (Agent and Bot)
- Integration Services DNA SPACES
Content Services
Configuration of the user interface through dynamic content with VIINSERVER objects.
Reporting Services
Generator of reports, graphs, indicators, control boards from internal sources of VIINSERVER as well as from external ones.
Document Services
Document attachment service that is indexed and organized within VIINSERVER for easy access.
Secure Services
Security configuration by user, role, function and memberships, which can be integrated with DA and LDAP
VIINSERVER BPM & WFM INTEGRATED TO CISCO has some processes already created that can be customized that allow the reduction of the construction of solutions for your company.
- CRM Integrated to UCCX, UCCE, Finesse
- Customer Service Integrated to UCCX, UCCE, Finesse
- Services - Help Desk Integrated to UCCX, UCCE, Finesse
- WhatsApp Gadget
- Bot's
- Dashboards and Analytics
- Call Billing
- Call Recorder
- ….
