CRM Connector for Cisco UCCX / UCCE / PCCE
Parsec's CRM Connector application works as a bridge between CRM & Cisco Contact Center Platform
The CRM user will have the capability to handle both incoming & outgoing calls
Inbound Call indication/Popup on CRM screen with customer/caller number and name if number stored in CRM Contacts
User can initiate outbound Click-to-Dial from any phone field(of type of field “phone”) available on CRM pages in Contact details
CRM Connector for Cisco UCCX / UCCE / PCCE
Parsec's CRM Connector application works as a bridge between CRM & Cisco Contact Center Platform
The CRM user will have the capability to handle both incoming & outgoing calls
Inbound Call indication/Popup on CRM screen with customer/caller number and name if number stored in CRM Contacts
User can initiate outbound Click-to-Dial from any phone field(of type of field “phone”) available on CRM pages in Contact details
CRM Connector for Cisco UCCX / UCCE / PCCE
Parsec's CRM Connector application works as a bridge between CRM & Cisco Contact Center Platform
The CRM user will have the capability to handle both incoming & outgoing calls
Inbound Call indication/Popup on CRM screen with customer/caller number and name if number stored in CRM Contacts
User can initiate outbound Click-to-Dial from any phone field(of type of field “phone”) available on CRM pages in Contact details
