Contact Center Express - Cisco DevNet

Unified Contact Center Express Cisco Unified Contact Center Express is a highly secure, sophisticated, and easy to deploy customer interaction management solution for up to 400 agents. Customers can integrate UCCX into existing applications, build reporting applications, or even customize the customer experience with scripting. /images/UCCX-Hero-Banner-2800x680.jpg Learn more /docs/contact-center-express button btn-lg-wide btn-outline-white Find UCCX sample code and scripts Sample Script for ICD Calls https://github.com/CiscoDevNet/uccx-sample-code/tree/master/scripting-sample-code _blank Cisco Accepts the incoming ICD call coming from an ICD trigger configured, plays a welcome prompt specified and routes the call to an agent who belongs to the queue specified CCX Script File Identity Service SDK Client Sample https://github.com/CiscoDevNet/uccx-sample-code/tree/master/ids-sample-code _blank Cisco Demonstrates how to use the IdS SDK to get the access token for a particular user Java Sample Script for External DB integration https://github.com/CiscoDevNet/uccx-sample-code/tree/master/clus2017 _blank Cisco Demonstrates how to use the database steps to fetch information from an external SQL server with a notification sent out by a thirdparty notification service CCX Script File Test your code in a UCCX Sandbox The UCCX Sandboxes are a Cisco cloud service provided to help customers, partners, and developers quickly integrate their solutions with a number of Cisco technologies. The UCCX Sandbox provides a developer with an environment to design, develop and test using the CTI Protocol, Configuration APIs, or the Scripting. View all /docs/contact-center-express/#sandbox _blank /images/Contact_Center_Express_12.5_SU1.png Contact Center Express 12.5(1) SU1 Sandbox https://devnetsandbox.cisco.com/RM/Diagram/Index/e3c71553-3915-46a3-a37f-8fc837b425d3?diagramType=Topology _blank Contact Center Express 12.5(1) SU1 Sandbox Try out the Cisco Unified Contact Center Express Sandbox. Use it to build scripts, try out the CTI Protocol, or automate configuration with the Configuration API. Reserve it now https://devnetsandbox.cisco.com/RM/Diagram/Index/e3c71553-3915-46a3-a37f-8fc837b425d3?diagramType=Topology _blank button btn-primary btn-lg-wider Questions? We are here to help. /images/support-faq.png /docs/contact-center-express/#faq _blank SELF HELP Unified CCX FAQ Check to see if your question has already been answered in the Unified CCX FAQ! /pubhub/img/support-forum.png https://community.cisco.com/t5/forums/filteredbylabelpage/board-id/j-disc-dev-contact-center/label-name/express%20cti _blank JOIN THE DISCUSSION CTI Protocol Community Bring your questions to the CTI Protocol community! Engage, collaborate and share with your fellow experts in the developer forum. /pubhub/img/support-forum.png https://community.cisco.com/t5/forums/filteredbylabelpage/board-id/j-disc-dev-contact-center/label-name/express%20configuration%20api _blank JOIN THE DISCUSSION Configuration API Communnity Bring your questions to the Configuration API community! Engage, collaborate and share with your fellow experts in the developer forum. /pubhub/img/support-forum.png https://community.cisco.com/t5/forums/filteredbylabelpage/board-id/j-disc-dev-contact-center/label-name/express%20scripting _blank JOIN THE DISCUSSION Scripting Community Bring your questions to the UCCX Scripting community! Engage, collaborate and share with your fellow experts in the developer forum.